Wednesday, July 22, 2009

I Hate SmartPost: A Mini-Rant

SmartPost, is in my opinion, the worst thing to happen to online shopping since regular USPS shipping. The worst is when the store slips it by you, and you think your package is being serviced by an efficient shipping company.
For those of you who haven't experienced SmartPost (yet), it's when a regular shipping company like FedEx carries the package to your town, and then, instead of bringing it to your door, they drop it off at the post office distribution center where it will languish for a few more days away from your greedy little hands going from distribution center to local branch to finally finally finally your front door. If possible, this takes even longer than when the post office handles the whole thing (with the exception that FedEx faithfully updates its status and the USPS can't be bothered).
Last week I ordered a few items from GAP on sale. It appeared FedEx was handling my order, and I saw last night that although the estimated arrival date was 7/24, the package had arrived in Earth City. Usually that means it'll be here the next day. Nope. SmartPost strikes again. Lots of government agencies suck, but the post office has got to be one of the worst, where the employees really truly don't give a damn about you or your precious mail. Remind me to tell the story of our beloved mail delivery person.

1 comment:

  1. I am with you on that. I'm going through the same exact thing with my GAP ORDER.If I only knew earlier what FEDEX SMARTPOST really was, I shouldn't had went on ordering a puffer jacket for my g/f ... It'd been better off if I was in the store myself AND shipped it the way it ought to be done - on time and with efficiency.